Refund And Returns Policy: -

Refunds & returns

Urbanimal products are made to order and printed on demand. Because each item is produced specifically for the customer, we do not accept returns or exchanges for change of mind, wrong size, buyer’s remorse, or incorrect orders placed by the customer.

We only accept refund or replacement requests for items that arrive damaged, defective, misprinted, incorrect, or affected by a fulfillment issue.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Please include:

Your order number
A clear photo of the damaged, defective, misprinted, or incorrect item
A short description of the issue

Once the issue has been reviewed and verified, we will arrange a replacement or refund at no additional cost.

Approved refunds are processed to the original payment method within 10 business days after the issue has been reviewed and approved.

Lost packages

If your package appears to be lost in transit, please contact us as soon as possible. Lost package claims must be submitted within 30 days after the estimated delivery date.

We will review the tracking information and work with our fulfillment partner to resolve the issue. If the package is confirmed as lost, we will arrange a replacement or refund where applicable.

Wrong address or unclaimed packages

Customers are responsible for entering the correct shipping address at checkout. If an order is returned because of an incorrect address, missing address information, or an unclaimed package, the customer may be responsible for any reshipping costs.

Return shipping cost

For verified damaged, defective, misprinted, or incorrect items, the replacement or refund will be handled at no additional cost to the customer.

Please do not send any products back before contacting us first.

Exchanges

We do not accept exchanges for wrong size, change of mind, buyer’s remorse, or incorrect orders placed by the customer.

Replacements are only offered when an item is damaged, defective, misprinted, incorrect, or affected by a fulfillment issue.